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Parking Terms & Conditions

1. Introduction

This document sets out the Terms and Conditions that apply to those individuals parking in or making a booking using the Piedmont Triad Airport Authority’s (the “Authority”) online booking system to park in one of the Authority owned/operated parking facilities. When you are booking a reservation or entering a PTI parking facility, you are acknowledging and accepting these Terms & Conditions, referred to hereafter as “Terms & Conditions,” and you accept that a contract is formed between us on these Terms & Conditions.

2. Changes to Terms & Conditions

The Authority reserves the right to change these Terms & Conditions at any time. When Terms & Conditions are amended, they will be displayed on our website. Please ensure that you check the Terms & Conditions posted at flyfrompti.com at the time of booking and/or prior to entering into a PTI parking facility.

3. General

You must:

  1. a) Collect and retain the parking ticket issued upon entry to the PTI parking facility; or
  2. b) If you entered the PTI parking facility by presenting a QR Code (Quick Response Code) generated by the Authority, ensure that the same QR Code is made available at the time your vehicle exits the PTI parking facility.

Regardless of what access medium you use to access the PTI parking facility, you must pay the applicable fee for your use of the PTI parking facility prior to or at the time of exit. PTI parking facility parking fees are calculated on an hourly basis. Online products may be daily. Fees are calculated from the time of entry.

4. Exiting a PTI Parking Facility

The Authority may not permit your vehicle to exit the PTI parking facility until:

  1. a) A valid parking ticket is presented to the attendant, and the applicable fee is paid;
  2. b) A valid parking ticket is accepted by an automated payment machine, and the applicable fee is paid;
  3. c) A valid QR Code is accepted by an exit verifier device;
  4. d) A valid parking ticket is accepted by an exit verifier device, and the applicable fee is paid; or
  5. e) If you have misplaced the parking ticket issued to you on entry to the PTI parking facility, please proceed to a parking exit lane. Staff will verify your entry date and time using the parking system’s recorded data and charge the associated parking fee.

5. Online Booking System

The Authority provides an online booking system by which you may book a parking space at any of our owned/operated PTI parking facilities (a “Booking”). The Authority does not guarantee that the online booking system will be available at all times for every parking product, nor does it guarantee a specific parking space. When you have submitted a request using the online booking form on the Authority’s website, you will receive an email confirmation of your Booking and a receipt of payment. Your Booking is not complete until such time as the booking confirmation is received.

The Authority reserves the right to limit the number of Bookings per person and per PTI parking facility or the number of parking spaces available for booking via the online booking system.

6. No Resale of Online Booking

You will not, and will not attempt to, resell or market any PTI parking Booking, whether on its own or bundled with other products or services, without the Authority’s express written consent. Reselling would result in the cancellation of the online Booking without refund.

7. Online Booking Purchase Price and Payment

The purchase price quoted by the online booking system is fixed only when you complete your Booking. Until the Booking is completed, quoted prices may vary depending on time of Booking and availability. The purchase price quoted by the online booking system does not include any overstays, meaning days stayed in excess of the days purchased online in advance. For overstays, you will be charged at the Authority’s current posted parking rates.

When you provide your credit card details to complete your online Booking, you are authorizing the Authority to charge your credit card in the amount of the quoted purchase price.

The Authority may, from time to time, offer discounted or promotional rates for use in its PTI parking facilities. These discounts or promotions may be subject to additional limitations, terms and conditions as advised at the time of Booking. All such discounts and promotions are subject to limited availability depending on availability and demand of PTI parking spaces, and the Authority reserves the right to add or remove PTI parking spaces to or from the promotion, or to vary, amend or cancel promotional rates at any time.

Not all discounts or promotions will be available via the online booking system. Conversely, some promotions may be exclusive to the online booking system.

8. Online Booking Period & PTI Parking Facilities

All Bookings may be bought or amended up to 24 hours in advance of entry to any PTI parking facility.

In the event of an airline flight cancellation or delay at the beginning of your Booking Period that affects your day of departure, you may contact the Authority to modify your original Booking with no penalty.

If your vehicle is parked in a PTI parking facility for any time outside the Booking Period, such as if you arrive early or leave late, you will be charged for the time outside of the Booking Period at the Authority’s current posted parking rates. These rates may vary from the rates quoted by the online booking system.

9. Arrival and Exit at the PTI Parking Facility with an Online Booking

The Authority does not issue its standard ticket at the parking entry gate if you are entering with an online Booking. You will receive a Quick Response (QR) Code at the time of the online Booking to use at the device barcode reader located at the parking entry gate. When you arrive at the appropriate PTI parking facility, you must present the QR Code provided with your Booking receipt to the entry device. Do not request a standard ticket. When exiting the PTI parking facility, you must use the same QR Code that was used upon entry.

There is a two (2) hour grace period for entry before your online Booking scheduled entry time. If you arrive before this entry grace period, you will be charged the length of the stay before the grace period at the Authority’s current posted parking rates. These rates may vary from the rates quoted via the online booking system, and you will not be entitled to a refund or credit on those charges.

10. Online Booking and PTI Parking Capacity

In the extremely unlikely event that the PTI parking facility you have booked has been closed and we cannot locate a space in that facility, the Authority will issue a full refund of your online Booking charges and locate an alternative parking space for you.

11. Online Booking Cancellations, Changes and Refunds

Your ability to make cancellations, changes, and to receive a refund may vary depending on the type of your Booking. Cancellations and amendments may be made to your Booking by clicking “Manage My Booking” and selecting the relevant option(s).

You may cancel your Booking at any time up to 24 hours before the beginning of the Booking Period, meaning your Booking arrival time, and receive a full refund.

When changing a Booking and the purchase price for the new requested Booking Period or product exceeds the purchase price for the original Booking, you will be required to pay the difference between these amounts. When the purchase price for the new requested Booking Period or product is less than the purchase price for the original Booking, you will be refunded the difference between these amounts.

From time to time, the Authority may offer special promotional parking rates. These rates are based on a specific set of arrival and departure times. Bookings at these rates can be cancelled as described above, but cannot be changed. If cancelled, you can make a new reservation at the PTI parking rates then currently available.

12. Privacy

In order to process an online Booking, and in accordance with the Authority’s Privacy Statement, the Authority will collect and store personal information. Such information will be collected and retained for the purposes of completing your online Booking and may also be used for promotional, marketing, publicity, and research purposes, including updates, research, newsletters, and promotional offers. Your use of the Authority online booking system and/or PTI parking facilities indicates your consent to receive such materials.

The Authority will not provide any individual with access to your credit card information at any time. The Authority is subject to the public records requirements of the North Carolina Statutes and may be required to release any other information it holds about you upon request unless there is an exception which applies and allows the Authority to refuse to release that information.

Appropriate technology and security policies, rules, and measures will be implemented to protect the personal information that the Authority has under its control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. Please review the Privacy Statement, incorporated herein by reference, for information regarding personal data collection, storage, and use.

13. Large/Heavy Vehicles

PTI parking facilities utilize standard size parking spaces. The Premium Deck and Central Garage facilities accept small cars and light vehicles up to seven (7) feet in height and no longer than twenty (20) feet in length. PTI parking is unable to accommodate oversized or high-profile vehicles. You enter each PTI parking facility at your own risk.

14. Indemnity

You agree to indemnify the Authority against any claim, loss, or damage we may suffer associated with your use of PTI parking online Booking or any Authority facility, arising out of your negligence, intentional act or failure to act, or your breach of these Terms & Conditions. This indemnification includes any costs of defense, expenses, fees, penalties, and charges, including but not limited to attorneys’ fees.

15. Limitation of Liability

In addition to any limitations or exclusions within the Authority’s Terms & Conditions of entry to any PTI parking facility, and otherwise to the extent permitted by law, the Authority’s total liability to you will be limited to a refund of the purchase price of the PTI parking Booking. The Authority will not be liable for any injury, damage to your property, or any special, indirect, or consequential loss, whether or not the Authority could have foreseen such loss.

All vehicles are parked at the owner’s risk. When you have parked your vehicle, it is your responsibility to:

  1. a) Lock your vehicle securely;
  2. b) Fully close all windows of your vehicle;
  3. c) Not leave any animal or person in your vehicle;
  4. d) Remove your possessions and ensure that any possessions you decide to leave in your vehicle are placed in a secure area and are not on display.

The Airport is not responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it. The Airport does not accept any valuables or other articles for safekeeping or custody.

16. Safety and Security

You must:

  1. a) Comply with all laws and all other requirements relating to safety and security;
  2. b) Comply with all parking signs, no parking zones, and directions issued to you by the Authority;
  3. c) Drive carefully and responsibly in all PTI parking facilities;
  4. d) Not cause any obstructions, including parking across or occupying more than one parking space;
  5. e) Not park in a designated handicap parking space without displaying a current handicap license plate or permit;
  6. f) Obey all directional and safety signs; and
  7. g) Park only in designated public parking spaces and not park in any area which is not designated as public parking.

The Authority may issue citations for violations of ordinances or other applicable laws, rules, and regulations for any parked vehicles within our PTI parking facilities.

The Authority, our agents, or its representatives may enter, move, or tow away your vehicle for operational, safety, or security reasons. If the Authority has to tow your vehicle, you must pay our reasonable costs for towing and storage of your vehicle, and any recovery costs, if applicable. Any vehicle left unclaimed in excess of 90 days may, in the absence of special arrangements with the Authority, be removed in accordance with its Abandoned Vehicle Policy.

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