Accessible Travel
For smooth, delay-free travel, contact your airline and the TSA before your trip to arrange for any special needs, including wheelchairs, oxygen, service animals, and help through the security screening.
When you arrive at PTI, we strive to make your time with us easy and comfortable. Please see the information and helpful links below and contact us with any additional questions at 336-665-5600.
See the PTI terminal map for the location of elevators, family restrooms, and service animal relief areas.
ACCESSIBILITY LINKS FOR PTI AIRLINES
Allegiant® (allegiantair.com): Passengers with Special Needs Travel Info
American Airlines (aa.com): Special Assistance − Travel information
Delta Air Lines: Accessible Travel Services
United Airlines: Accessible Travel
D.O.T. & T.S.A. TRAVEL TIPS & SUPPORT
General Travel Tips for Persons with Disabilities | US Department of Transportation
Passenger Support | Transportation Security Administration (tsa.gov)
DROPOFF/SKYCAPS
Prior to travelling, contact your airline to arrange curbside assistance, including wheelchairs and help with luggage. If you have not arranged for help prior to arriving at the airport, you or your escort can ask for assistance at the ticket counter.
HANDICAPPED PARKING
Handicapped spaces are provided throughout the facility on both levels, including short-term, Premier Deck, Central Decks, and Economy Lots. Shuttle buses to and from the Economy Lots and short-term parking areas are handicap-lift equipped. There is no shuttle service in the Premier Deck and Central Decks due to height restrictions.
For more information, contact Parking Services at 336-665-5631.
SECURITY SCREENING
Non-passengers assisting a traveler with special needs may request a gate pass from the traveler’s airline, to allow escorts to stay with a passenger through and past the security checkpoint. Passes are at the airline’s discretion.
For assistance and accommodations during the security screening process, contact the Transportation Security Administration (TSA) before you travel:
- Call TSA Cares toll-free at 1-855-787-2227
- Or complete this form: Request for TSA Cares Assistance | Transportation Security Administration
For more information, visit:
GROUND TRANSPORTATION
PTI offers totally accessible ground transportation. Contact the specific transportation services for information and to make arrangements: Ground Transportation – Piedmont Triad International Airport (flyfrompti.com)
WHEELCHAIRS
Arrange wheelchairs through your airline, because the airline can ensure you have a wheelchair available to you at every leg of your flight—for arrivals and departures and through each airport.
Also arrange in advance with your airline if you are bringing your own wheelchair.
ELEVATORS
PTI has elevators in the center of the building and on each concourse.
RESTROOMS
All PTI restrooms are handicapped-accessible. PTI has a family restroom on each concourse.
SERVICE ANIMAL RELIEF AREAS
PTI has a dog walk/pet relief area outside the building at the arrival level, and two additional locations under the concourses post-security. Passengers must ask an airline representative to escort them to the post-security locations.
ADDITIONAL SERVICES
PTI has a TTY telephone device and Braille signage. Our fire station staff are EMTs.
For assistance while at the airport, ask a PTI Airport Ambassador or a ticket agent.