Accessible Travel

For smooth, delay-free travel, contact your airline and the TSA before your trip to arrange for any special needs, including wheelchairs, oxygen, service animals and help through the security screening. When you arrive at PTI, we strive to make your time with us easy and comfortable. Please see the information and helpful links below and contact us with any additional questions at 336-665-5600. See the PTI terminal map for the location of elevators, family restrooms, and service animal relief areas.

Terminal Maps

HIDDEN DISABILITY-SUNFLOWER PROGRAM

A hidden disability may not always be obvious, and the individual may not be able to tell you. PTI is now a proud member of the Hidden Disability Sunflower Lanyard program. The program brings awareness aimed at discretion for individuals with a non-visual disability by having the sunflower lanyard on it alert the airport staff that the individual may need additional time or have additional questions while traveling.

CAMSE KIT PROGRAM

PTI is proud to announce that we are part of the CAMSE Kit program. This 501(c) (3) nonprofit organization was founded by Kelsey Schapker, in celebration of her son Camden, who is on the autism spectrum.  After extensive research Ms. Schapker put together sensory tool bags. The kits allow law enforcement, firefighters, airports, and other organizations to bring comfort to special needs children and adults in the event of a crisis, emergency, or stressful situation.

ACCESSIBILTY LINKS FOR PTI AIRLINES

D.O.T. & T.S.A. TRAVEL TIPS & SUPPORT

DROPOFF/SKYCAPS

Prior to traveling, contact your airline to arrange curbside assistance, including wheelchairs and help with luggage. If you have not arranged for help prior to arriving at the airport, you or your escort can ask for assistance at the ticket counter.

HANDICAPPED PARKING

Handicapped spaces are provided throughout the facility on both levels, including short-term, Premier Deck, Central Decks, and Economy Lots. Shuttle buses to and from the Economy Lots and short-term parking areas are handicap-lift equipped. There is no shuttle service in the Premier Deck and Central Decks due to height restrictions. For more information, contact Parking Services at 336-665-5631.

SECURITY SCREENING

Non-passengers assisting a traveler with special needs may request a gate pass from the traveler’s airline, to allow escorts to stay with a passenger through and past the security checkpoint. Passes are at the airline’s discretion.